App Privacy Policy

Petzoya Privacy Policy

Last updated: 6 September 2026

This Privacy Policy explains how HAYAT AL-HAYAWAN COMPUTER PROGRAMMING COMPANY, trading as Petzoya (“Petzoya”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Petzoya mobile application, the Petzoya website at www.petzoya.com, our online store, and related Petzoya services.

Petzoya is based in Amman, Jordan.

For privacy questions or requests, contact:

Email: support@petzoya.com
Website: www.petzoya.com

1. Information We Collect

The information we collect depends on the Petzoya features you use.

Account and profile information

When you create or manage a Petzoya account, we may process information such as your:

• Name
• Email address
• Phone number
• Profile image
• Date of birth or age-related information, where provided
• Gender, where provided
• Address and profile location information
• Profile preferences and settings
• Verification and account-security information
• Consent and privacy-setting history

Passwords are not stored in readable form.

Pet information

Petzoya allows you to create and manage pet profiles. Depending on what you choose to enter, pet information may include:

• Pet name, species and breed
• Sex, age or date of birth
• Weight, height, colour and identifying characteristics
• Pet photographs
• Microchip and insurance information
• Vaccination information
• Health status and notes
• Reproductive information
• Temperament and training information
• Adoption or rehoming information
• Lost-pet and recovery information
• Last-seen location and search information when you use lost-pet features

Pet health and veterinary information

If you use Petzoya’s health, VetZOYA, appointment or clinical features, we may process information relating to your pet’s care, including:

• Vaccination history
• Conditions, allergies and diagnoses
• Symptoms and illnesses
• Medications
• Measurements and health observations
• Blood tests and reports
• Veterinary visits
• Clinical notes
• Appointments and appointment changes
• Health documents, images and attachments
• Clinic or veterinary-professional authorship and record history
• Amendments, revisions and access history relating to clinical records

These records concern the care of animals; however, records may also contain information associated with the pet owner or another authorized person.

Location information

Petzoya may use location information when you choose features that need it, such as:

• Finding nearby veterinary clinics or pet-related businesses
• Map and location features
• Lost-pet and last-seen location functions
• Location-based search results

Petzoya does not currently use continuous background location tracking.

You can control device-location permission through your mobile device settings.

Photos, files and media

When you choose to upload content, we may process:

• Profile photographs
• Pet photographs
• Health or veterinary documents
• Blood-test reports
• Other files you intentionally attach to a Petzoya feature

Device and notification information

To operate notifications and secure access, we may process:

• Device platform
• App installation identifier
• Push-notification token
• Notification preferences
• Notification delivery and receipt information
• Last activity or device-status information necessary to operate the service

Authentication and security information

Depending on how you sign in, Petzoya may process information associated with:

• Email/password authentication
• One-time verification codes
• Password reset
• Sign in with Apple
• Google Sign-In
• Firebase authentication or identity tokens
• Session and refresh tokens
• Security and fraud-prevention events

Subscription and purchase information

If you subscribe to Petzoya Basic, Pro or Elite, we may process information such as:

• Subscription plan and entitlement
• Platform used for the purchase
• Product identifier
• Purchase or transaction identifier
• Subscription status
• Expiration information
• Purchase verification results
• Restore-purchase information
• Upgrade, downgrade, cancellation, expiry or refund events

Apple or Google handles payment credentials for in-app subscriptions. Petzoya does not need your full payment-card details to validate an App Store or Google Play subscription.

Shop and ecommerce information

When you use Petzoya’s shop, Shopify and related ecommerce services may process information needed to:

• Display products
• Maintain carts
• Create checkout sessions
• Process orders and payments
• Deliver purchases
• Manage returns or refunds
• Apply eligible benefits or discounts

Shop orders may be subject to separate ecommerce, tax, payment and transaction-record retention requirements.

Support and communications

If you contact Petzoya, we may process:

• Your contact information
• The content of your support request
• Screenshots or attachments you provide
• Information needed to identify your account and resolve the issue

Please never send us your password, one-time authentication codes, complete bank-card details, private keys or other authentication secrets.

Service usage and campaign information

Petzoya may process limited first-party service events necessary to operate and improve the product, such as:

• Subscription and entitlement events
• Feature-operational events
• Campaign or banner impressions
• Campaign or banner clicks

At the time of this policy, Petzoya does not rely on a third-party advertising network inside the mobile app. If this changes, we will update this Privacy Policy and applicable consent controls before enabling such advertising.

2. How We Use Information

We use information to:

• Create, authenticate and protect your account
• Provide pet profiles and PetZOYA functionality
• Maintain pet health and clinical histories
• Facilitate veterinary and appointment functionality
• Provide notifications and reminders
• Provide location-based features when requested
• Process and verify subscriptions and entitlements
• Provide shopping and checkout functionality
• Operate adoption, transfer, sharing and other pet-related features
• Respond to support requests
• Detect fraud, abuse or security threats
• Maintain audit and record integrity
• Improve reliability and service performance
• Meet legal, regulatory and contractual obligations
• Enforce our terms and protect Petzoya, our users and others

3. Service Providers and Third Parties

Petzoya uses third-party providers to operate specific parts of the service. Depending on the features you use, information may be processed by providers including:

• Apple — Sign in with Apple, App Store distribution and subscription transactions
• Google — Google Sign-In, Google Play distribution, Firebase services and Firebase Cloud Messaging
• RevenueCat — subscription entitlement and purchase lifecycle management
• Expo — mobile application services and push-notification delivery infrastructure
• Shopify — online storefront, products, checkout and ecommerce functionality
• Brevo — email or communications services where enabled
• Cloud hosting and object-storage providers used by Petzoya to securely host the application, database services, images and files

These providers process information according to the service being provided and their applicable contractual and privacy obligations.

We may also disclose information:

• To a veterinary clinic, veterinarian or other authorized participant when you use a feature that requires or authorizes that access
• To another user when you deliberately use sharing, pet transfer, adoption or similar features
• When required by applicable law or a valid legal process
• To investigate security, fraud or abuse
• In connection with a legitimate business restructuring, merger or acquisition, subject to applicable legal protections

Petzoya does not sell your personal information.

4. Pet Health and Clinical Record Integrity

Petzoya is designed to preserve the integrity of pet health and veterinary records.

Some clinical or historical records cannot simply be altered or erased without affecting:

• Veterinary record integrity
• Clinical authorship and provenance
• Continuity of pet care
• Appointment history
• Audit and dispute records
• Records associated with another authorized party

For this reason, certain historical or clinical information may be retained after an account deletion request where retention is reasonably necessary for legitimate clinical, security, financial, audit or regulatory purposes.

Where possible, retained records are separated from the deleted user’s active identifying profile or maintained using an archived or de-identified identifier.

5. Data Security

Petzoya uses technical and organizational measures intended to protect information, including:

• Encrypted transmission of data
• Authentication and access controls
• Protected server-side credentials and secrets
• Session and token controls
• Role- and permission-based access to protected functionality
• Security and audit logging where appropriate

No system can guarantee absolute security.

6. International Processing

Petzoya is operated from Jordan and uses technology providers that may process or store information in other countries.

Where information is transferred internationally, we use service providers and safeguards appropriate to the relevant processing and applicable law.

7. Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, security, contractual, financial, clinical, audit or legal requirements.

Retention differs by record type.

For example, an active account profile is treated differently from an immutable veterinary record, subscription purchase record, fraud-prevention record or financial transaction record.

We periodically review retained information and remove or de-identify it when it is no longer reasonably required.

8. Account and Data Deletion

You can initiate Petzoya account deletion from within the app:

More → Settings → Privacy Center → Delete Account

You can also request deletion without access to the app through:

www.petzoya.com/pages/account-deletion

or by contacting:

support@petzoya.com

When an account is deleted, Petzoya begins the deletion and de-identification process promptly.

This includes disabling the active account, invalidating authentication sessions and removing or de-identifying direct account information that is no longer required.

Certain profile and pet media may be removed asynchronously from storage.

If you used Sign in with Apple, Petzoya also revokes the applicable Apple authorization as part of the deletion process where required.

Some information may be retained for legitimate purposes as described under “Retention” and “Pet Health and Clinical Record Integrity,” including certain clinical records, appointment history, purchase records, consent/audit records and security records.

Deleting your Petzoya account does not automatically cancel an active Apple App Store or Google Play subscription. You must separately manage or cancel the subscription through the store through which you purchased it.

Shopify ecommerce orders or records may also be retained separately where necessary for payment, tax, delivery, returns, fraud prevention or other legitimate commercial purposes.

For full details, see our Account Deletion page.

9. Your Choices and Rights

Depending on applicable law and the circumstances, you may request to:

• Access information associated with you
• Correct inaccurate information
• Delete your account and eligible associated information
• Receive a copy of certain information
• Withdraw consent where processing depends on consent
• Change notification or device permissions
• Raise a privacy concern

We may need to reasonably verify that a request comes from the account holder before acting on it.

We will not ask you to provide your password or one-time authentication code to make a privacy request.

10. Age Eligibility

Petzoya is intended for users who are permitted to create and manage an account under applicable law and Petzoya’s Terms of Service.

Where parental or guardian authorization is legally required, a child should not independently provide personal information to Petzoya.

If you believe a child has provided personal information without required authorization, contact us at support@petzoya.com.

11. Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

We will publish the updated version on this page and update the “Last updated” date.

Material changes may also be communicated through the app or another appropriate channel.

12. Contact Us

For privacy questions, requests or complaints:

Petzoya
HAYAT AL-HAYAWAN COMPUTER PROGRAMMING COMPANY
Amman, Jordan
Email: support@petzoya.com
Website: www.petzoya.com