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Petzoya - Terms of Service
OVERVIEW
Welcome to the Petzoya family! We're a team of passionate pet parents based in Amman, dedicated to providing the best products and services for your beloved companions.
When we say “we”, “us”, or “our”, we mean Petzoya. We operate this website and online store to offer you a curated selection of information, tools, and products (our "Services"). Our online store is powered by Shopify, which provides us with the e-commerce platform to serve you.
These Terms of Service, along with our Privacy Policy, outline your rights and responsibilities when using our Services. Please read them carefully, as they contain important information.
By visiting our site or making a purchase, you agree to be bound by these Terms. If you don’t agree with them, you should not access or use our Services.
SECTION 1 - YOUR ACCOUNT
To use our Services, you confirm that you are at least 18 years old, which is the age of majority in Jordan.
When you create an account or make a purchase, you may need to provide information like your name, email, and shipping/payment details. You agree that all information you provide is accurate and current. You are responsible for keeping your account password secure and for all activity that happens under your account.
SECTION 2 - OUR PRODUCTS
We do our best to display our products—and the essentials for your furry, feathered, or scaled friends—as accurately as possible on our site. However, colors and appearance may look different on your screen depending on your device's settings.
We reserve the right to change product descriptions, limit the quantity of any product we offer, or discontinue a product at any time.
SECTION 3 - YOUR ORDERS
When you place an order, you're making an offer to buy our products. We reserve the right to accept or decline this offer at our discretion. We must receive your payment before your order is accepted and processed.
Please double-check your order before submitting it, as we may not be able to accommodate changes or cancellations once it's accepted. If we need to change or cancel an order, we will try to notify you using the contact information you provided.
All purchases are subject to our [Refund & Return Policy]. You agree that you are purchasing our products for your personal use, not for commercial resale.
SECTION 4 - PRICING AND PAYMENT
Prices for our products are subject to change without notice. The price you pay is the price in effect at the time you place your order. All prices are listed without sales tax or shipping fees, which will be added at checkout.
You agree to provide current and accurate payment and account information for all purchases. This ensures we can complete your transactions and contact you if needed.
SECTION 5 - SHIPPING AND DELIVERY
We partner with reliable local delivery services in Jordan to get your order to you and your pet as quickly as possible. All delivery times provided are estimates, not guarantees. Once we hand a package over to the delivery carrier, the risk of loss passes to you. We are not responsible for delays caused by the carrier or other events outside of our control.
SECTION 6 - INTELLECTUAL PROPERTY
Our website, brand, logos, images, text, and all other content are owned by Petzoya and are protected by Jordanian and international intellectual property laws. You may use our site for personal, non-commercial use only. You may not reproduce, distribute, or modify any of our content without our written permission.
SECTION 7 - OPTIONAL TOOLS
Our site may offer access to third-party tools. We don't monitor or control these tools and provide them "as is." Your use of any optional third-party tools is at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our site may contain links to other websites that are not operated by us. We are not responsible for the content or practices of these third-party sites. We recommend you review their policies before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which enables us to provide our Services to you. However, your purchase is a transaction directly with Petzoya. By using our Services, you acknowledge that Shopify is not responsible for any aspect of your transaction with us and you release Shopify from any claims or damages related to your purchase.
SECTION 10 - PRIVACY
Your privacy is important to us. All personal information we collect is subject to our [Privacy Policy]. As our store is hosted on Shopify, your data is also handled in accordance with their privacy policies.
SECTION 11 - REVIEWS, IDEAS, AND FEEDBACK
We love hearing from our community! If you send us feedback, reviews, or ideas, you grant us the right to use, reproduce, and share that content for any purpose, including commercial use, without any compensation to you. You are responsible for the comments you post and must ensure they are not unlawful, offensive, or infringing on any third-party rights.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally, there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to cancel orders if any information was inaccurate at the time of purchase, even after your order has been submitted.
SECTION 13 - PROHIBITED USES
You agree not to use our site or products for any illegal purpose, to infringe on the rights of others, to harass or harm anyone, to submit false information, to upload viruses, or to interfere with the security of our site. We reserve the right to terminate your use of our Services for violating any of these terms.
SECTION 14 - TERMINATION
These terms are effective unless and until terminated by either you or us. We may terminate this agreement and your access to our Services at any time without notice if we believe you have breached these terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and all products are provided 'as is' and 'as available' for your use, without any warranties or conditions, either express or implied, including all implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that your use of our service will be uninterrupted or error-free.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Petzoya, our directors, employees, and partners shall not be liable for any injury, loss, or damage of any kind arising from your use of our Services or any products purchased from us.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and defend Petzoya, Shopify, and our partners from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed, but the remaining provisions will remain in full force and effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms of Service and any policies posted on our site constitute the entire agreement between you and Petzoya, superseding any prior agreements.
SECTION 20 - ASSIGNMENT
You may not assign your rights or obligations under these Terms without our consent. We may assign our rights and obligations without notice to you.
SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. You agree that any legal action or proceeding shall be brought exclusively in the competent courts of Amman, Jordan.
SECTION 22 - HEADINGS
The headings used in this agreement are for convenience only and do not limit or affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following any changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Have a question? We're here to help! Questions about our Terms of Service should be sent to us at support@petzoya.com.