Privacy policy
Privacy Policy
Last updated: October 8, 2026
Petzoya operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petzoya is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Payment and financial information, including information necessary to process transactions, such as payment method, payment confirmation, transaction details, and related payment information. Payment credentials may be processed directly by Shopify and/or applicable payment service providers.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you include in communications with us, for example when sending a customer support inquiry.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews where available, and provide a customized shopping experience. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with You. We use your personal information to provide customer support, respond to you, provide effective services, and maintain our business relationship with you.
• Legal Reasons. We may use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
• With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide marketing services and advertise to you. For example, Shopify may support personalized advertising through third-party services based on online activity across merchants and websites. Our business and marketing partners use information in accordance with their own privacy notices. Depending on where you reside, you may have rights relating to the sharing or use of information for targeted advertising.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants, and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our Store, other merchants, and Shopify.
To provide these features, Shopify may use personal information collected about your interactions with our Store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights relating to Shopify's processing activities.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Depending on where you live, you may also exercise certain rights relating to information processed by Shopify through:
https://privacy.shopify.com/en
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms.
Our inclusion of links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as otherwise disclosed on the Services.
Children's Data
The Services are not intended to be used by children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children in circumstances where parental or guardian authorization is required by applicable law.
If you are the parent or guardian of a child who has provided us with personal information without required authorization, you may contact us using the contact details below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
In addition, information you send to us may not always be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, maintain financial or transaction records, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request where permitted by applicable law.
• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request deletion of personal information we maintain about you, subject to applicable exceptions and retention requirements.
• Right to Correct. You may have a right to request correction of inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of certain personal information we hold about you and request that we transfer it to a third party, subject to applicable conditions and exceptions.
• Managing Communication Preferences. We may send promotional emails, and you may opt out at any time by using the unsubscribe option displayed in those emails. If you opt out of promotional communications, we may still send non-promotional communications, such as messages relating to your account, purchases, or orders.
You may exercise applicable rights where indicated on the Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and any rights you may have relating to data processed by Shopify, visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing a request, as permitted or required under applicable law.
Where permitted by law, you may designate an authorized agent to make certain requests on your behalf. Before accepting such a request, we may require proof that you authorized the agent to act on your behalf and may require you to verify your identity directly with us.
We will respond to valid requests within the time required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details provided below.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with an applicable data protection or regulatory authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you live.
If we transfer personal information from the European Economic Area or the United Kingdom to another country, we may rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent UK contractual mechanisms, or other safeguards permitted by applicable law, unless the destination country has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, regulatory, or other legitimate reasons.
We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide additional notice where required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise an applicable privacy right, you may contact us at:
Petzoya
Operated by HAYAT AL-HAYAWAN COMPUTER PROGRAMMING COMPANY
Amman, Amman 11196, Jordan
Email: support@petzoya.com
Phone: +962 7 8690 9030
Website: www.petzoya.com